Join Us
At Gosling, we’re restless in our pursuit to bring imagination to life. Which is why we provide a place where our people, and our clients, feel comfortable to share, challenge, and experiment with ideas … because only when an idea grips, can it inspire, engage, and spark positive outcomes.
Established in 1991, we’re a multi-channel design, brand, and marketing communications agency. Partnerships and collaboration are key to our success and we’re proud to work with a fantastic team of people in realising our vision to be “A highly creative and sustainable business that supports our clients through intelligent added-value partnerships that they can trust.”
Our inspirational studios are in a recently refurbished mill in Harpenden, 26 minutes by train from London
St Pancras International Station, and within easy access of the M1 (J10) and M25 (J21).
We are:
Genuine – We are honest and trustworthy. We work with integrity to deliver on the promises we make.
Responsive – We respect other people’s views and experiences. We are customer-focused and responsible.
Imaginative – We are restless in our ambition to bring ideas to life and use creativity to inspire, engage and spark positive action.
Purposeful – We are outcome focused, with insightful and strategic thinking to ensure we deliver creative with purpose.
Client Services Manager
Based at our Harpenden studios, this is a full-time permanent role with Agile Working available.
We’re looking for an experienced and proven professional to join our thriving agency’s Client Services team as Client Services Manager. If you’re a confident strategist, campaign planner and great in developing relationships and nurturing a team, then this could be the role for you.
Key responsibilities:
As Client Services Manager you will play a pivotal role in our Client Services Team. Reporting to the Client Services Director, you will leverage your leadership, people management, and account management skills to:
- Develop, manage, and nurture key relationships with clients and stakeholders
- Contribute strategic insights to major project briefs and campaigns
- Guide and inspire the wider account team, ensuring high performance and the delivery of our promises to clients
- Leverage your negotiation and commercial acumen to meet the expectations of both clients and our agency
- Proactively identify new business opportunities, fostering organic growth and attracting new clients
- Play an active role in winning new business, collaborating with the creative team to deliver exceptional presentations
- Support the Client Services Director in resourcing, budgeting, and people management, including performance reviews and objective setting for the team
Required skills and experience:
- A minimum of three years of experience in a senior client services role, preferably within a creative or marketing environment
- Proven track record of successfully developing and expanding client portfolios, demonstrating the ability to cultivate and nurture long-term relationships
- Possess a strategic and innovative mindset, adept at uncovering insights beyond the surface level
- Excellent communication skills, complemented by strong leadership, interpersonal, and presentation skills
- Confidently delivers proposals and creative pitches at a senior/board level
- Skilled in conducting comprehensive research, gaining valuable insights, and ensuring that project requirements are aligned with objectives
- Ideally experienced in the medical/healthcare sector, with an in-depth understanding of HCP and patient journeys
- Demonstrates commercial acumen, with a thorough grasp of business priorities, financial dynamics and, industry trends across both client and agency sectors
- Proficient in performance management and personnel evaluation
- Embraces a positive and collaborative approach, combined with a curious mindset and the confidence to challenge conventional thinking
We are motivated to provide a better future for all
We are driven by our belief that as individuals, and collectively, we have a commitment to using our knowledge, time, and sphere of influence to help shape a better future for the environment, people, and the communities in which we, and our clients, work.
We encourage and celebrate the differences of the people who work for us and our clients by championing diversity and inclusion, and always providing an environment where people can be themselves and where ideas, opinions, and individuality are encouraged.
We believe in developing you and our team
We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.
This is ideally a full-time permanent position based at our studios in Harpenden. The role will be competitively remunerated based on experience and capabilities.
If the above has gripped you, please apply by email to tim.g@goslingdesign.com. Please include your CV and examples of campaigns/projects that you have delivered and that you are particularly proud of, together with your availability and salary expectations.
Project Manager
Based at our Harpenden studios, this is a full-time permanent role.
We’re looking for a talented and passionate client-focused professional to join our thriving agency’s Client Services team as a Project Manager. If you’re a good team player and can manage multiple projects across a range of clients and disciplines, then this is a great role for you
Key responsibilities:
As a Project Manager, you will play an important role within our Client Services Team. Responsible to our Client Services Director, but with day-to-day line management into our Project Team Leader, you will be required to effectively manage designated client projects and campaigns. In so doing, you will ensure we deliver to the brief, on time, and within budget, whilst collaborating with the wider team to make sure projects are proactively, creatively, and efficiently delivered to an exceptional standard.
This includes (but not limited to):
- Gathering and delivering clear and accurate client briefs
- Preparing quotes and estimates and, where necessary, managing a project’s budget control
- Devising and implementing project timelines
- Working with our Project Team Leader in developing task and resource planning schedules
- Preparing meeting notes, and updating finance sheets
- Arranging and facilitating creative brainstorming sessions
- Being proactive in managing client expectations and responding to client requests / RFIs in a timely and professional way
- Proofing artwork and copy
- Supporting the Client Services Director and wider team as required
Required skills and experience:
- At least 18 months experience in a project management role, preferably within a creative or marketing design agency, although other disciplines in which you can undertake the above responsibilities, will be considered
- Ability, and flexibility, to effectively manage projects and multiple tasks
- A good understanding of process and procedural end-to-end workflow
- Excellent eye for detail with a tactical, can-do, mindset
- Strong communication and writing skills
- Proficient in all Microsoft Office applications, and CRM* / Finance systems* (*training can be provided)
We are motivated to provide a better future for all
We are driven by our belief that as individuals, and collectively, we have a commitment to using our knowledge, time, and sphere of influence to help shape a better future for the environment, people, and the communities in which we, and our clients, work.
We encourage and celebrate the differences of the people who work for us and our clients by championing diversity and inclusion, and always providing an environment where people can be themselves and where ideas, opinions, and individuality are encouraged.
We believe in developing you and our team
We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.
This is ideally a full-time permanent position based at our studios in Harpenden. The role will be competitively remunerated based on experience and capabilities.
If the above has gripped you, please apply by email to tim.g@goslingdesign.com. Please include your CV and examples of campaigns/projects that you have delivered and you are particularly proud of, together with your availability and salary expectations.