Join Us

At Gosling, we’re restless in our pursuit to bring imagination to life. Which is why we provide a place where our people, and our clients, feel comfortable to share, challenge, and experiment with ideas … because only when an idea grips, can it inspire, engage, and spark positive outcomes.

Client Partner Healthcare

Based at our Harpenden studios, this is ideally a full-time permanent role, although part-time will be considered.

We’re looking for an experienced and proven professional with a medical or healthcare communications background, to join our thriving agency’s Client Services Team. If you’re a confident, strategic, thinker who’s great at overseeing campaigns and who is outstanding at developing client relationships, then this could be the role for you.

Key responsibilities:

As a Client Partner, you will play a key, senior, role within our Client Services Team. Reporting to the Client Services Director, you will use your strategic, leadership, and people skills, together with your healthcare expertise to:

Give strategic input into major project briefs and campaigns across our medical and healthcare clients
Develop key stakeholder relationships and facilitate the growth of our agency by growing our income stream with existing clients
Work closely with the Client Services Director in proactively seeking new business opportunities
Be actively involved in winning new business, writing, and working with the creative team to deliver first-class presentations and proposals
Being responsive to client needs and managing client expectations in accordance with our Gripping Principles and client agreements
Work closely with our Project Team Leader to ensure we are a high-performing agency that delivers on the promises we make our clients
Whilst the day-to-day line management of the project team is the responsibility of our Project Team Leader, you will be looked upon for guiding, inspiring, and nurturing the team
Provide input into team members’ annual performance reviews and objective-setting, and support the Client Services Director in identifying professional development and, where necessary, performance management
Prepare a monthly Directors’ Client SWOT report
Support the Client Services Director with resourcing and budgeting

Required skills and experience:

At least three years experience in a senior, strategic, role, preferably within a creative or marketing environment
Proven track record in developing client portfolios and income streams, with an aptitude for fostering and growing long-term relationships
A strategic, problem-solving, mindset – you look beyond the obvious
An excellent communicator with strong leadership, interpersonal, and presentation skills
Good writing skills and an aptitude for supporting insightful, purposeful, creative
Commercially savvy – you understand business priorities, finances, and are aware of what’s going on in our client, and agency, sectors
Good mentoring skills with experience of performance management and personnel evaluation
A positive approach to collaboration, with an inquisitive mind and the confidence to challenge

If the above has gripped you, please apply by email to tim.g@goslingdesign.com. Please include your CV and examples of campaigns/projects that you have managed, and you are particularly proud of, together with your availability and salary expectations. If you are seeking a part-time position, please also share your desired total hours per week together with a guide to your working days / weekly pattern.

Established in 1991, we’re a multi-channel design, brand and marketing communications agency. Partnerships and collaboration are key to our success and we’re proud to work with a fantastic team of people in realising our vision to be “A highly creative and sustainable business that supports our clients through intelligent added-value partnerships that they can trust.”

Our inspirational studios are based in a recently refurbished mill in Harpenden, just 30 minutes from London, and within easy access of the M1 (J10), M25 (J21) and London St. Pancras International station.

We are:

Genuine – We are honest and trustworthy. We work with integrity to deliver on the promises we make.

Responsive – We respect other people’s views and experiences. We are customer-focussed and responsible.

Imaginative – We are restless in our ambition to bring ideas to life and use creativity to inspire, engage and spark positive action.

Purposeful – We are outcome focussed, with insightful and strategic thinking to ensure we deliver creative with purpose.

We are motivated to provide a better future for all

Working at Gosling is varied and challenging, and comes with the full support of a welcoming and ambitious team.

We are driven by our belief that as individuals, and collectively, we have a commitment to using our knowledge, time, and sphere of influence to help shape a better future for the environment, people, and the communities in which we, and our clients, work.

We encourage and celebrate the differences of the people who work for us and our clients by championing diversity and inclusion, and to always provide an environment where people can be themselves and where ideas, opinions, and individuality is encouraged.

We believe in developing you and our team

We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.